OrdersWhat are the payment methods available?
Can I amend/cancel my order after it has been confirmed and paid for?
How do I know if my order went through?
How do I check the status of my order?
Do you offer volume discount or accept wholesale orders?
DeliveryWhat are my delivery options?
Can I choose a time slot?
What if I am not available to receive the package upon delivery?
Can I change my delivery address after placing my order?
Can I collect my online purchase at the store?
Do you ship internationally?
Returns and ExchangeWhat is the return and exchange policy?
What if I receive an incorrect item?
About Our StoreAre your perfumes authentic?
Do you offer gift wrapping?
I can’t find an item I’m looking for on your website. Does it mean you don’t sell it?
Scentre MembershipIs there a minimum purchase to qualify for Scentre Membership?
How do I apply to be a Scentre Member?
Will I receive a Scentre Membership Card?
GeneralWhat do fragrance notes refer to? What are they?
What is the difference between Eau de Parfum and Eau de Toilette?