What is the return and exchange policy?
Goods sold are non-returnable, non-refundable and non-exchangeable.
In the unlikely event that you receive a defective item, please contact Customer Care within 7 days from date of delivery (or date of purchase if the item was purchased in store).Please provide us with the following details:
Defective merchandise will be replaced with identical item**, subject to supplier’s approval.
Once your return/exchange request is approved, please return the defective item to our store. Scentre reserves the right to further inspect the item before accepting the return.To ensure a smooth return/exchange:
** If a replacement is not possible due to stock unavailability, a refund will be issued to you accordingly. For online orders, the refund will be made via Shopify Payments.
What if I receive an incorrect item?
Please contact Customer Care within 3 days from date of delivery, and provide us with the following details: